Return & Refund Policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our Return & Refund Policy below.

Returns

We accept returns within 30 days of receiving your order. To be eligible for a return, items must be unused, unworn, unwashed, and in their original condition with all tags, labels, and packaging intact. Products showing signs of use, damage, or alteration may not qualify for a return.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including personal care products, opened beauty items, customized or personalized products, gift cards, and any item marked as final sale.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund. If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider or financial institution.

Exchanges

If you receive a damaged, defective, or incorrect item, please contact our customer support team within 48 hours of delivery. We will gladly arrange a replacement or exchange, subject to product availability.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect due to our error. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us promptly with your order number and clear photos of the product and packaging. We will work quickly to resolve the issue and provide a suitable solution.

Order Cancellations

Orders may be cancelled before they have been processed or shipped. Once an order has been dispatched, it cannot be cancelled and must follow our standard return process after delivery.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, our customer support team is here to help. We are committed to providing a smooth, fair, and hassle-free shopping experience for every customer.